Privacy Policy

Last updated: June 27, 2026

This Privacy Policy describes how AgentOC ("we," "us," or "our"), operated by Martell Media LLC, collects, uses, and protects information when you use our AI-powered platform, website, and services (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, phone number, company name, and other details you provide when registering.
  • Usage Data: IP address, browser type, device information, pages visited, and interaction logs.
  • Communications Data: Messages, call transcripts, emails, and chat interactions processed by our AI agents on your behalf.
  • Integration Data: Data accessed through connected third-party services (e.g., calendars, CRMs, email, data warehouses) when you authorize such connections.
  • Business Data: Information you or your AI agents query, generate, or store within the platform, including customer records and operational data.

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain the Services;
  • Process AI-generated responses, calls, messages, and automations on your behalf;
  • Improve the accuracy and performance of our AI models and Services;
  • Communicate with you about updates, support, and account matters;
  • Monitor and analyze usage to detect, prevent, and address technical issues or fraud;
  • Comply with legal obligations and enforce our Terms of Service.

3. AI Processing & Data Handling

Our Services utilize artificial intelligence, including large language models and automated voice agents, to process your data and generate responses. Information you provide—such as conversation history, business documents, or connected data sources—may be processed by AI models to deliver the Services.

We implement reasonable measures to protect your data during AI processing. However, AI outputs may occasionally be inaccurate, incomplete, or unexpected. You are responsible for reviewing AI-generated content before acting on it.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party vendors that support our infrastructure (e.g., cloud hosting, AI model providers, communication APIs), bound by confidentiality obligations;
  • Legal Authorities: When required by law, court order, or to protect our rights and safety;
  • Business Transfers: In connection with a merger, acquisition, or asset sale, subject to confidentiality protections.

5. Data Security

We employ industry-standard security measures, including encryption, access controls, and regular monitoring, to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

6. Data Retention

We retain your data for as long as your account is active or as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your jurisdiction (e.g., California, EU/EEA), you may have rights to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability. To exercise these rights, contact us at the information provided below.

8. Third-Party Links & Services

Our Services may integrate with or link to third-party platforms. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.

9. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have done so, please contact us for prompt removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Martell Media LLC
Newport Beach, California
Through our Support / Contact page.